Last updated: January 2026
1. Introduction
Ultra Pool Care ("we", "us", or "our"), a division of Ultra Group, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website ultrapoolcare.com.my, use our services, or communicate with us.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and physical address provided when you enquire about or book our services.
- Service Information: Details about your property, pool specifications, service history, and preferences.
- Communication Data: Records of correspondence including WhatsApp messages, emails, and phone calls.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform when you visit our website.
- Usage Data: Information about how you use our website, including pages visited, time spent, and navigation paths.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide, maintain, and improve our swimming pool services
- To process your enquiries and respond to your requests
- To schedule and manage service appointments
- To send you service reminders, updates, and confirmations
- To provide customer support
- To send marketing communications (with your consent) about our services, promotions, and industry news
- To comply with legal obligations and protect our legal rights
- To improve our website functionality and user experience
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors use our website so we can improve its performance.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
5. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our business, such as payment processors, scheduling platforms, and IT service providers, who are contractually obligated to protect your data.
- Ultra Group Affiliates: Other divisions within Ultra Group for operational and administrative purposes.
- Legal Authorities: When required by law, regulation, or legal process.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us
- Correct any inaccurate or incomplete personal data
- Withdraw consent for the processing of your personal data
- Request the deletion of your personal data (subject to legal requirements)
To exercise any of these rights, please contact us using the details provided below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Company: Ultra Pool Care (a division of Ultra Group)
- Address: 45, Jalan Puteri 5/20, Bandar Puteri, 47100 Puchong, Selangor
- WhatsApp: 019-238 2788
- Website: ultrapoolcare.com.my