Frequently Asked Questions

Everything you need to know about our swimming pool services in KL and Selangor.

Ultra Pool Care provides a comprehensive range of swimming pool services including professional pool cleaning, scheduled maintenance plans, equipment repair and replacement, new pool construction, custom pool design, and tile repair and regrouting. We serve both residential homes and commercial properties such as condominiums, hotels, and clubs across KL and Selangor.
We serve the entire Kuala Lumpur and Selangor region, including Mont Kiara, Bangsar, Cheras, Petaling Jaya, Shah Alam, Puchong, Ampang, Cyberjaya, Klang, and Setapak. Our technicians are strategically based across the region to ensure prompt and efficient service regardless of your location.
Getting a quote is simple. Just WhatsApp us at 019-238 2788 with a few photos of your pool and a brief description of the service you need. Our team will review your request and respond with a free, no-obligation quote — usually within minutes during business hours. You can also reach us through our contact page.
Our pricing depends on several factors including the type of service, your pool size, current condition, and service frequency. We offer competitive rates with fully transparent pricing — no hidden fees. Contact us on WhatsApp for a personalised quote tailored to your pool's specific requirements.
Yes, we provide emergency repair services for urgent issues such as pump failures, water leaks, electrical faults, and filtration breakdowns. WhatsApp us with details of the problem and we will prioritise your request and dispatch a qualified technician as quickly as possible.
Absolutely. Ultra Pool Care is a division of Ultra Group, a fully registered, licensed, and insured company operating under ISO-certified quality management systems. All our technicians are professionally trained and certified, giving you complete peace of mind.
We offer flexible maintenance packages tailored to your needs: weekly, bi-weekly, and monthly plans. Each plan covers water testing and chemical balancing, surface skimming and vacuuming, filter cleaning and backwashing, and equipment inspection. We customise every plan based on your pool size, usage, and budget.
Pool construction typically takes between 8 and 16 weeks, depending on the design complexity, pool size, and site conditions. Our project managers provide a detailed timeline during the consultation phase and keep you informed at every stage of the build with regular progress updates.
In most cases, yes. Our tile repair specialists work with a wide network of suppliers to source tiles that closely match your existing ones. If an exact match is unavailable, we will recommend complementary alternatives or discuss full retiling options to give your pool a refreshed look.
Yes, we service a wide range of commercial pools including those in condominiums, hotels, resorts, country clubs, and public facilities. Our commercial service plans are designed to meet regulatory health and safety requirements and can be fully tailored to your property's usage patterns and needs.
We use only professional-grade, safety-certified pool chemicals that comply with Malaysian health and environmental standards. This includes chlorine sanitisers, pH balancers, algaecides, and water clarifiers sourced from reputable suppliers. We always ensure chemical levels are maintained within safe ranges for swimmers.
Booking is easy and fast. Simply WhatsApp us at 019-238 2788 with your name, location, and the service you require. Our team will confirm availability and schedule your appointment at a time that suits you. Alternatively, you can fill in the enquiry form on our contact page.